Terms of service
By accessing or purchasing from www.sgfloralculture.com, you agree to the following terms. These terms are written to ensure clarity, fairness, and mutual understanding.
1. General
Floral Culture provides floral arrangements, plants, and related products for personal and gifting purposes.
All purchases made through this website are subject to availability and acceptance.
2. Products & Natural Variation
Our arrangements are made with fresh, seasonal flowers.
Each piece is naturally unique.
Variations in colour, shape, size, or substitution of blooms may occur due to seasonal availability. These are part of the natural character of flowers and not considered defects.
3. Orders
Orders are only confirmed once payment has been successfully received.
We reserve the right to cancel or refuse any order at our discretion, including cases of suspected fraud or incorrect information.
4. Pricing
All prices are listed in Singapore Dollars (SGD).
Prices are subject to change without prior notice.
5. Delivery
We deliver islandwide in Singapore, subject to our delivery policy.
Delivery timing is provided as a window and may be affected by traffic, weather, or operational conditions.
We do not deliver to restricted areas.
6. Cancellations & Refunds
Due to the perishable nature of flowers, cancellations are only accepted if preparation has not begun.
Refunds or replacements are only provided in cases of damage, incorrect items, or verified quality issues (refer to Refund Policy).
7. Intellectual Property
All content on this website — including images, designs, branding, and text — belongs to SG Floral Culture and may not be used or reproduced without permission.
8. Limitation of Liability
We are not liable for delays or failures caused by circumstances beyond our control, including but not limited to weather conditions, traffic, or third-party delivery issues.
9. Privacy
Your personal information is handled in accordance with our Privacy Policy and used only for order fulfilment and service purposes.
10. Changes to Terms
We may update these Terms of Service from time to time. Continued use of the website indicates acceptance of any changes.
11. Contact
For any questions regarding these terms:
SG Floral Culture
hello@sgfloralmarket.com
90151002