Terms of service

By accessing or purchasing from www.sgfloralculture.com, you agree to the following terms. These terms are written to ensure clarity, fairness, and mutual understanding.


1. General

Floral Culture provides floral arrangements, plants, and related products for personal and gifting purposes.
All purchases made through this website are subject to availability and acceptance.


2. Products & Natural Variation

Our arrangements are made with fresh, seasonal flowers.
Each piece is naturally unique.

Variations in colour, shape, size, or substitution of blooms may occur due to seasonal availability. These are part of the natural character of flowers and not considered defects.


3. Orders

Orders are only confirmed once payment has been successfully received.
We reserve the right to cancel or refuse any order at our discretion, including cases of suspected fraud or incorrect information.


4. Pricing

All prices are listed in Singapore Dollars (SGD).
Prices are subject to change without prior notice.


5. Delivery

We deliver islandwide in Singapore, subject to our delivery policy.
Delivery timing is provided as a window and may be affected by traffic, weather, or operational conditions.

We do not deliver to restricted areas.


6. Cancellations & Refunds

Due to the perishable nature of flowers, cancellations are only accepted if preparation has not begun.
Refunds or replacements are only provided in cases of damage, incorrect items, or verified quality issues (refer to Refund Policy).


7. Intellectual Property

All content on this website — including images, designs, branding, and text — belongs to SG Floral Culture and may not be used or reproduced without permission.


8. Limitation of Liability

We are not liable for delays or failures caused by circumstances beyond our control, including but not limited to weather conditions, traffic, or third-party delivery issues.


9. Privacy

Your personal information is handled in accordance with our Privacy Policy and used only for order fulfilment and service purposes.


10. Changes to Terms

We may update these Terms of Service from time to time. Continued use of the website indicates acceptance of any changes.


11. Contact

For any questions regarding these terms:

SG Floral Culture

hello@sgfloralmarket.com

90151002