Privacy policy

Privacy Policy

At Floral Culture, we value simplicity, trust, and respect for personal space.
This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you place an order or interact with our site, we may collect the following information:

  • Name
  • Contact number
  • Email address
  • Billing and delivery address
  • Order details

We only collect what is needed to complete your order and serve you better.

2. How We Use Your Information

Your information is used gently and only for essential purposes:

  • To process and deliver your orders
  • To communicate order updates or delivery information
  • To provide customer support
  • To improve our services and experience

We do not sell or trade your personal data.

3. Sharing of Information

We may share necessary details with trusted third parties only to fulfill your order, such as:

  • Delivery partners
  • Payment processors
  • Website service providers (e.g. Shopify)

These partners are required to handle your data with care and confidentiality.

4. Data Protection

We take reasonable steps to protect your personal information from loss, misuse, or unauthorized access.
However, no method of transmission over the internet is completely secure.

5. Cookies

Our website uses cookies to improve your browsing experience, remember preferences, and understand how our site is used.
You may disable cookies in your browser settings if you prefer.

6. Your Rights

You may request to:

  • Access your personal data
  • Update or correct your information
  • Withdraw consent where applicable

To do so, please contact us directly.

7. Retention of Data

We keep your information only as long as necessary to fulfil orders, legal obligations, or business needs.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page.

9. Contact Us

If you have any questions about your personal data, you may contact us:

Floral Culture

hello@sgfloralmarket.com

90151002